Refund & Return Policy
Last updated September 15, 2026
Made to order
Every item is 3D-printed to order after you check out. Because of that, we don't offer returns or refunds for change of mind, so please double-check colors, options, and sizing before you buy.
Defects & shipping damage
If your item arrives defective, damaged in shipping, or isn't what you ordered, message @NoidForge_bot on Telegram within 7 days of delivery with your order number, a description of the issue, and photos. We'll repair, replace, or refund it.
Self-collect orders
If you're picking up your order in person, please inspect it before you leave — it's much easier for us to sort out an issue on the spot than after the fact.
Cancellations
Message us as soon as possible if you need to cancel. We can cancel and refund freely before your order goes into production; once printing has started, we may not be able to.
Special cases
Something else going on? Talk to us — message @NoidForge_bot on Telegram and we'll consider it on a case-by-case basis.
How refunds are paid
Approved refunds are issued back to your original payment method via Stripe, and can take a few business days to appear depending on your bank or card issuer.